Support & Customer Care
We’re here to help—before, during, and after your purchase.
If you have questions about installation, replacements, warranties, or which filter is right for you, this page is your starting point.
Frequently Asked Questions
- Which filter is right for me?
- How long do filters last?
- What certifications do your products have?
- What’s your return policy?
Can’t Find What You Need?
If you still have questions, we’re just an email away.
Email: hello@thefilterium.com
We usually respond within 1–2 business days. If it’s urgent, mark your subject line as "Urgent" so we can prioritize your message.
Looking for Replacement Filters?
Check out our replacement section for certified cartridges that fit the systems we carry.
Returns, Exchanges & Warranty Info
We want you to be 100% satisfied. If something’s wrong, we’ll make it right.
Read our full Return Policy for details.