Shipping policy
We’re committed to getting your order to you safely, quickly, and at a fair price. Below is everything you need to know about how we ship.
Where We Ship
We currently ship to the 48 contiguous United States. At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international addresses.
Shipping Rates
Free Standard Shipping on all orders with a purchase price over $99.00* and all Auto Ship orders.
Flat Rate Shipping of $15.25 on orders with a purchase price of $98.99* or less
*excluding taxes, fees, tariffs, and shipping costs
Fulfillment & Delivery Time
Orders are typically processed and shipped within 1–2 business days of the date your order is placed.
Estimated delivery time is 3–4 business days from the date of shipment, depending on your location, but is subject to carrier availability and timeline.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with a tracking number so you can follow its progress.
If you haven't received tracking info within 3 business days of placing your order, please contact us.
Delivery Issues
Please make sure your shipping address is correct at checkout. We’re not responsible for lost or delayed packages due to incorrect or incomplete addresses.
If your package is marked delivered but you didn’t receive it, contact us and we’ll help investigate.
Questions?
If you have any questions about shipping, reach out to us at hello@thefilterium.com and we’ll be happy to help.
PLEASE SEE THE TERMS AND CONDITIONS FOR ADDITIONAL INFORMATION REGARDING FULFILLMENT, SHIPPING, AND DELIVERY OF ORDERS.